1. Who this applies to

This policy covers vouchers, memberships, bookings, and event or venue hire purchased through Billingbear Park Golf Course, operated by Sunaction Limited (“we”, “us”, “our”).

2. Vouchers

All vouchers must be used within 12 months of purchase.
Unused vouchers can be refunded within 14 days of purchase. After that, they’re non-refundable, though of course still valid to redeem until they expire.
Vouchers cannot be refunded once they’ve been redeemed.

3. Your right to cancel (Consumer Contracts Regulations 2013)

If you’re a consumer buying online, you normally have a legal right to cancel your order within 14 days of purchase for a full refund, without giving a reason. There are some exceptions — for example, this right doesn’t usually apply once a voucher has been redeemed, or for bookings tied to a specific date or time slot that you’ve asked us to carry out within the 14-day period.

4. Tee time and court bookings

We don’t offer refunds for tee time or court bookings, but we can transfer your booking to another tee time or court of the same value — please give us at least 24 hours’ notice to do this.
An exception to the above is – if we have to close the course (for example, due to lightning, flooding, or snow), we’ll transfer your booking to another day.
If you’re unable to make your booking, you’re welcome to pass it on to someone else, such as a family member or friend — just give them the email address or phone number the booking was made with.

5. Memberships

Memberships are monthly, with no fixed minimum term and no joining fee.
You can cancel your membership at any time by giving us 30 days’ notice — contact us using the details in Section 6. Your membership will end at the end of that notice period; we don’t charge a cancellation fee.
If you cancel partway through a month you’ve already paid for, that month isn’t refunded, but you won’t be charged again once your notice period ends.
If you’re a new member, you can cancel within the first 14 days of joining for a full refund of anything you’ve paid, no questions asked.

6. How to request a cancellation or refund

To cancel an order or request a refund, contact us as soon as possible with your booking details or order/ membership number:

Phone: 01344 869259
Email: info@billingbearpark.com

We’ll acknowledge your request by email or phone, and let you know if we need any further information.

7. How refunds are paid

Approved refunds are returned to the original payment method used at checkout. These normally take about 5 working days to reach your account.

8. Faulty or incorrect orders

If something you’ve ordered is faulty, damaged, or not what you asked for, please let us know and we’ll put it right — this is in addition to, and doesn’t affect, your other statutory rights under the Consumer Rights Act 2015.

9. Contact us

If you have any questions about this policy, contact us at info@billingbearpark.com, call 01344 869259, or write to us at Billingbear Park Golf Course, The Straight Mile, Wokingham, Berkshire, RG40 5SJ.